Privacy Policy

Last updated: August 30, 2026

Joya Mana (“Joya Mana,” “we,” “us,” or “our”) operates this website and online store and provides the related products, content, features, and services (collectively, the “Services”).

Our online store is powered by Shopify, which provides the ecommerce platform and certain technologies that enable us to operate the Services.

This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information when you visit our website, place an order, contact us, or otherwise interact with the Services.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” means information that identifies, relates to, or can reasonably be linked to you. It does not include information that has been anonymized or de-identified so that it can no longer reasonably identify you.

Depending on how you interact with the Services, we may collect the following categories of personal information:

Contact information, such as your name, email address, phone number, billing address, and shipping address.
Order and transaction information, such as products you view or purchase, order details, returns, refunds, cancellations, transaction history, and payment status.
Payment-related information, such as billing information, payment method, transaction confirmation, and payment status. Payments are processed through Shopify and/or third-party payment providers. We generally do not receive or store your complete payment card number.
Communications, including information you provide when you contact us regarding an order, return, customer service request, or other inquiry.
Device and technical information, such as your IP address, browser type, device type, operating system, network information, and other technical identifiers.
Usage information, such as information about how you access, browse, and interact with our website and Services.

How We Collect Personal Information

We may collect personal information:

Directly from you, such as when you place an order, provide shipping or billing information, contact us, or otherwise provide information to us.
Automatically when you use the Services, including through your browser, device, cookies, logs, and similar technologies used to operate, secure, and maintain the website.
From Shopify and our service providers, including providers that assist us with ecommerce functionality, payments, hosting, fraud prevention, fulfillment, shipping, and customer support.

How We Use Personal Information

We may use personal information for the following purposes:

Providing the Services

We use personal information to:

process and fulfill orders;
process payments;
arrange shipping and delivery;
process returns, refunds, and cancellations;
provide customer support;
communicate with you about your orders or requests; and
otherwise provide and operate the Services.

Improving the Services

We may use technical, usage, and transaction information to understand how the Services are used, maintain and improve website functionality, troubleshoot problems, and improve the shopping experience.

Security and Fraud Prevention

We may use personal information to protect our customers and our business, authenticate transactions, detect and prevent fraud, abuse, unauthorized activity, security incidents, and other potentially illegal or harmful activity.

Legal and Compliance Purposes

We may use personal information where reasonably necessary to:

comply with applicable laws, regulations, legal processes, tax obligations, and accounting requirements;
respond to lawful requests from courts, regulators, law enforcement agencies, or other government authorities;
establish, exercise, or defend legal claims;
enforce our agreements, policies, and terms; and
protect the rights, property, safety, and security of Joya Mana, our customers, or others.

Cookies and Similar Technologies

Our website, Shopify, and certain service providers may use cookies, server logs, and similar technologies that are necessary or useful for operating the Services, maintaining website functionality, processing checkout, remembering basic preferences, preventing fraud, and protecting the security of the Services.

We do not currently use third-party advertising services or advertising pixels on the Joya Mana storefront for personalized or cross-site behavioral advertising.

If we introduce analytics, advertising, marketing pixels, or other technologies that materially change how personal information is collected or used, we will update this Privacy Policy and implement any additional privacy controls required by applicable law.

How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide the Services.

This may include:

Shopify, which provides our ecommerce platform, checkout infrastructure, and related services.
Payment providers, which process and secure payments.
Shipping, fulfillment, and logistics providers, which help us deliver orders and process returns.
Technology and service providers, which may assist with hosting, security, fraud prevention, customer support, and other operational services.
Professional advisers, such as lawyers, accountants, auditors, or insurers, where reasonably necessary.
Government authorities or other parties, where disclosure is required or permitted by applicable law or reasonably necessary to protect legal rights or prevent fraud or harm.
Parties involved in a business transaction, such as a merger, acquisition, financing, restructuring, bankruptcy, or sale of all or part of our business or assets.
Other parties at your direction or with your consent.

We do not sell personal information in exchange for money.

We also do not currently disclose personal information for cross-context behavioral advertising or targeted advertising on the Joya Mana storefront.

Relationship with Shopify

Our online store is powered by Shopify.

Shopify may collect and process personal information when you visit or use our Services in order to provide ecommerce, checkout, payment, security, fraud prevention, hosting, and related services.

Information you provide through the Services may therefore be transmitted to and processed by Shopify and other service providers involved in operating our store.

In some circumstances, Shopify may process personal information for its own purposes and may be independently responsible for that processing.

You can learn more about Shopify's privacy practices in the Shopify Consumer Privacy Policy.

You may also learn more about privacy requests relating to data processed by Shopify through the Shopify Privacy Portal.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we retain information may depend on factors such as:

whether the information is needed to complete or maintain records of a transaction;
legal, tax, accounting, and regulatory requirements;
fraud prevention and security needs;
dispute resolution; and
enforcement of our agreements and policies.

When personal information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with applicable law.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the internet or storing information electronically is completely secure, and we cannot guarantee absolute security.

Please avoid sending sensitive or confidential information through unsecured communication channels.

Your Privacy Rights

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information.

These rights may include the right to:

request access to personal information we maintain about you;
request correction of inaccurate personal information;
request deletion of certain personal information;
request a portable copy of certain personal information; and
appeal certain decisions regarding a privacy request, where applicable.

These rights are not absolute and may be subject to exceptions under applicable law.

To submit a privacy request, contact us at info@joyamana.com.

We may need to verify your identity before processing certain requests. Where permitted by law, you may also authorize another person to submit a request on your behalf, subject to appropriate verification.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

Children's Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe that a child under 13 has provided us with personal information, please contact us at info@joyamana.com so that we can review the request and take appropriate action.

Third-Party Websites and Services

The Services may contain links to websites, payment services, social media platforms, or other services operated by third parties.

We do not control and are not responsible for the privacy, security, or other practices of those third parties.

Information you provide directly to a third party is governed by that third party's privacy policy and terms. We encourage you to review those policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, technologies, business practices, or applicable legal and regulatory requirements.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy and provide any additional notice required by applicable law.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact us at:

Email: info@joyamana.com