Terms of Service

Effective date: August 30, 2026
Last updated: August 30, 2026

These Terms of Service (“Terms”) govern your use of joyamana.com (the “Site”) and your purchase of products from Joya Mana.

Joya Mana is an independently operated online retail business based in California, United States. For purposes of these Terms, “Joya Mana,” “we,” “us,” and “our” refer to the operator of the Joya Mana business and the Site.

By accessing the Site, placing an order, or otherwise using our services, you agree to these Terms. If you do not agree to these Terms, please do not use the Site or place an order.

These Terms should be read together with our Privacy Policy, Shipping Policy, Return Policy, and any other policies referenced on the Site.

1. About Joya Mana

Joya Mana is an online retail business offering jewelry, crystals, natural-stone products, accessories, and related products and editorial content.

Our business contact information is:

Brand: Joya Mana
Business address: 1181 N 4th St #70, San Jose, CA, 95112, United States
Email: info@joyamana.com
Phone: +1 (408) 396-7584

The business address above is for business correspondence unless we expressly state otherwise. It is not necessarily a return address.

Please do not send products to this address unless we have specifically instructed you to do so. Return instructions will be provided in accordance with our Return Policy.

Joya Mana is the seller of products offered through the Site. Shopify and other third-party service providers may provide ecommerce, checkout, payment processing, hosting, technology, or related services, but they are not the seller of products purchased from Joya Mana.

2. Eligibility and Use of the Site

You may use the Site only for lawful purposes and in accordance with these Terms.

By placing an order, you represent that you are legally capable of entering into a binding contract in your jurisdiction or that you are placing the order with the involvement and permission of a parent or legal guardian where required by applicable law.

You may not:

• use the Site for fraudulent, unlawful, abusive, or unauthorized purposes;
• interfere with the operation, security, or integrity of the Site;
• attempt to gain unauthorized access to systems, accounts, networks, or data;
• introduce malicious code or otherwise interfere with the Site;
• submit false, misleading, or fraudulent information;
• use automated tools to scrape, copy, reproduce, or exploit Site content in violation of applicable law or our rights;
• infringe the intellectual property, privacy, publicity, or other rights of Joya Mana or any third party.

We may restrict or terminate access to the Site where reasonably necessary to protect our customers, our business, our systems, or our legal rights.

3. Products and Natural Variation

We make reasonable efforts to describe and photograph our products accurately.

Many Joya Mana products contain natural stones, crystals, minerals, pearls, shells, metals, or other materials that may naturally vary from one item to another.

Natural characteristics may include variations in:

• color;
• tone;
• translucency;
• pattern;
• texture;
• inclusions;
• veining;
• surface characteristics;
• shape;
• size;
• weight.

These characteristics may make each piece unique and, where disclosed on the product page, are not necessarily defects.

Product appearance may also vary slightly from photographs because of lighting, photography conditions, screen settings, device displays, and similar factors.

Where a product is individually photographed and sold as a one-of-a-kind or specific item, we will make reasonable efforts to provide the specific item shown.

Where product photography is representative, the product you receive may reasonably vary from the example shown.

Natural variation does not excuse:

• shipment of the wrong product;
• undisclosed material substitution;
• material misdescription;
• undisclosed treatment where disclosure is required;
• manufacturing defects;
• failure to provide the product substantially as described.

Product-specific information concerning materials, treatments, dimensions, sizing, care instructions, and other characteristics is provided on the applicable product page and forms part of the product description.

4. Product Availability

All products are subject to availability.

Adding an item to your shopping cart does not reserve that item.

An item may become unavailable before your order is accepted, including because of inventory synchronization, limited quantities, simultaneous orders, or other inventory issues.

Some Joya Mana products may be unique or available only in very limited quantities.

If we cannot fulfill an order or an item in an order, we will notify you and refund any amount charged for the unavailable item to the original payment method, subject to applicable law and ordinary payment-processing timelines.

5. Prices, Currency, Taxes, and Charges

Unless otherwise stated, prices displayed for the United States market are shown in U.S. dollars (USD).

Applicable product prices, discounts, shipping charges, taxes, and other charges will be displayed or calculated during checkout.

You are responsible for reviewing your order and the total amount shown before submitting your purchase.

Prices and promotions may change without notice.

A change in price will not ordinarily affect an order that we have already accepted, except where correction of an obvious error is permitted by applicable law.

Promotional offers may be subject to additional terms, including:

• eligibility requirements;
• product exclusions;
• expiration dates;
• minimum purchase amounts;
• usage limits;
• restrictions on combining promotions.

6. Pricing, Listing, and Inventory Errors

We make reasonable efforts to ensure that product descriptions, prices, promotions, and availability information are accurate.

Occasionally, information may contain typographical, technical, pricing, inventory, or other errors.

If we discover an obvious error affecting an order before acceptance, we may contact you to offer the opportunity to proceed under the corrected terms or cancel the affected item or order.

If an order or item is canceled because of such an error, any applicable amount already charged will be refunded to the original payment method.

Nothing in this section limits any rights you may have under applicable consumer protection law.

7. Orders and Acceptance

Submitting an order through the Site constitutes an offer to purchase the products listed in your order.

An order confirmation, payment confirmation, or similar automated communication generally means that we have received your order. It does not necessarily mean that we have accepted the order for fulfillment.

Unless applicable law requires otherwise, we may accept your order when we:

• send you a shipping confirmation;
• confirm that the order has entered fulfillment; or
• otherwise expressly confirm acceptance.

Before acceptance, we may decline or cancel an order for legitimate reasons, including:

• product unavailability;
• inventory errors;
• payment authorization failure;
• suspected fraud or unauthorized activity;
• inaccurate or incomplete customer information;
• inability to ship to the requested destination;
• an obvious pricing or listing error;
• inability to fulfill the order in accordance with applicable law.

We will not cancel or refuse an order for an unlawful discriminatory reason.

If we cancel an order after payment has been collected, we will refund the canceled amount to the original payment method.

8. Order Changes and Cancellation Requests

If you need to request a change or cancellation, please contact us as soon as possible at info@joyamana.com.

We will make reasonable efforts to accommodate requests received before an order enters fulfillment, but we cannot guarantee that an order can be changed or canceled once processing has begun.

If we successfully cancel a paid order, the applicable amount will be refunded to the original payment method.

Once an order has shipped, any return request will generally be handled under our Return Policy.

9. Payment

Payments are processed through Shopify Checkout and/or third-party payment providers made available during checkout.

Available payment methods may vary.

By submitting payment information, you represent that:

• you are authorized to use the payment method provided;
• the payment information you provide is accurate;
• you authorize the applicable charges associated with your order.

We do not ask customers to send payment card numbers, passwords, account credentials, or other sensitive payment authentication information through ordinary email or customer service communications.

Payment authorization, settlement, refunds, and related processing may be subject to the terms and processing timelines of your bank, card issuer, digital wallet provider, or other payment provider.

10. Shipping and Delivery

Shipping availability, processing information, delivery estimates, shipping charges, and related terms are described in our Shipping Policy.

Any delivery date shown on the Site or during checkout is an estimate unless expressly stated otherwise.

Delivery timing may be affected by:

• destination;
• carrier performance;
• order processing;
• weather;
• holidays;
• transportation interruptions;
• other circumstances outside our reasonable control.

Where we make a shipping or delivery commitment, we will handle delays in accordance with applicable law.

Nothing in these Terms is intended to eliminate any shipping, cancellation, refund, or delay-related right that cannot lawfully be waived.

11. Returns, Refunds, and Damaged Items

Eligibility for returns, return procedures, refund processing, damaged items, incorrect items, and related terms are governed by our Return Policy.

Please contact us and follow the applicable return authorization process before sending an item back.

Do not send products to our general business address unless we have specifically instructed you to do so.

Nothing in our Return Policy or these Terms limits any non-waivable rights available to you under applicable consumer protection law.

12. Crystal, Spiritual, Symbolic, and Editorial Content

Joya Mana may publish product descriptions, editorial material, educational content, or other information concerning crystals, minerals, symbolism, traditions, cultural associations, spiritual practices, mindfulness, rituals, or personal interpretations.

Such content is provided for cultural, informational, editorial, or personal-interest purposes.

It is not medical advice and is not intended to diagnose, treat, cure, prevent, or mitigate any disease, illness, medical condition, or mental health condition.

No statement on the Site should be understood as a guarantee that any crystal, mineral, jewelry item, ritual, spiritual practice, or other product will produce a particular medical, mental health, emotional, financial, spiritual, or personal result or outcome.

You should not delay, disregard, or replace professional medical advice, diagnosis, or treatment because of information provided on the Site.

If you have a medical or mental health concern, consult an appropriately qualified healthcare professional.

13. Product Care and Safety

Customers are responsible for following any care, sizing, handling, storage, or safety instructions provided with a product or on the applicable product page.

Jewelry and small components may present choking or other hazards to children.

Unless expressly stated otherwise, Joya Mana products are not toys and should be kept away from young children where appropriate.

Certain natural stones, metals, finishes, and other materials may be affected by water, chemicals, cosmetics, perfume, cleaning products, heat, prolonged sunlight, impact, or improper storage.

Product-specific care instructions, where provided, should be followed to help preserve the product.

14. No Separate Voluntary Warranty Unless Stated

Unless a product page or separate written warranty expressly states otherwise, Joya Mana does not provide an additional voluntary or commercial product warranty beyond the rights and remedies provided under these Terms, our Return Policy, and applicable law.

This provision does not exclude or limit any warranty, consumer right, or remedy that cannot lawfully be excluded or limited.

15. Intellectual Property

The Site and its content, including text, photographs, graphics, logos, branding, product descriptions, editorial material, layouts, designs, and other original content, are owned by or licensed to Joya Mana and may be protected by copyright, trademark, trade dress, and other applicable intellectual property laws.

You may use the Site for personal, non-commercial shopping and informational purposes.

Except as permitted by applicable law, you may not reproduce, distribute, republish, sell, commercially exploit, modify, create derivative works from, or otherwise use protected Site content without prior written permission.

The name “Joya Mana” and associated branding may not be used in a manner that falsely suggests sponsorship, affiliation, endorsement, authorization, or association with Joya Mana.

16. User Communications and Feedback

If you contact us with questions, comments, reviews, suggestions, or other feedback, you remain responsible for the content you submit.

You may not submit content that is unlawful, fraudulent, threatening, abusive, defamatory, infringing, malicious, or intentionally misleading.

If you voluntarily provide suggestions or general feedback about our products or services, we may use that feedback to improve our business without obligation to compensate you, provided that our handling of any personal information remains subject to our Privacy Policy.

17. Third-Party Services and Links

The Site may rely on or contain links to third-party services, including Shopify, payment processors, shipping carriers, technology providers, and other service providers.

Third-party websites and services may be governed by their own terms, conditions, and privacy practices.

We are not responsible for the independent content, policies, availability, security, or practices of third-party websites or services that we do not control.

Our handling of personal information and our use of service providers are further described in our Privacy Policy.

18. Disclaimers and Limitation of Liability

We make reasonable efforts to operate the Site accurately and reliably, but we do not guarantee that the Site will always be uninterrupted, error-free, secure, or available at all times.

We may maintain, modify, suspend, or discontinue parts of the Site where reasonably necessary.

To the fullest extent permitted by applicable law, Joya Mana will not be liable for indirect, incidental, special, or consequential losses arising solely from your use of the Site or purchase of products where such losses were not reasonably foreseeable at the time of the relevant transaction.

Nothing in these Terms excludes, restricts, or limits liability where doing so would be unlawful.

Nothing in these Terms is intended to:

• waive mandatory consumer rights;
• exclude liability that cannot legally be excluded;
• limit remedies that cannot legally be limited;
• excuse fraud, intentional misconduct, or other liability that cannot lawfully be disclaimed.

19. Privacy

Our collection, use, disclosure, and handling of personal information are described in our Privacy Policy.

For privacy-related questions or requests, please contact us at info@joyamana.com.

Submitting a customer service inquiry, privacy request, return request, or other transactional communication does not by itself constitute consent to receive marketing communications.

20. Governing Law and Disputes

These Terms and transactions with Joya Mana are governed by the laws of the State of California, without regard to conflict-of-law principles, except to the extent that mandatory consumer protection laws or other applicable laws require otherwise.

Before initiating formal legal proceedings, we encourage you to contact us at info@joyamana.com so that we may attempt to resolve the matter directly.

Subject to applicable law, disputes that cannot be resolved informally may be brought before a court of competent jurisdiction in California.

Nothing in this section prevents either party from exercising any right or remedy that cannot lawfully be restricted.

These Terms do not currently require mandatory arbitration and do not include a waiver of the right to participate in a class action.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, products, services, operating practices, technology, or legal or regulatory obligations.

When we update these Terms, we will revise the “Last updated” date at the top of this page.

Changes will apply prospectively unless applicable law permits or requires otherwise.

The Terms applicable to a purchase are generally those in effect when the relevant order was placed, subject to applicable law.

22. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where appropriate.

The remaining provisions will continue in full force and effect.

23. No Waiver and Entire Agreement

If we do not immediately enforce a provision of these Terms, that does not mean we waive our right to enforce it later.

A waiver concerning one provision or violation does not constitute a waiver concerning another provision or future violation.

These Terms, together with the policies and terms expressly incorporated by reference, constitute the agreement between you and Joya Mana concerning your use of the Site and purchases made through it, except where additional product-specific or promotional terms expressly apply.

If product-specific terms conflict with these Terms, the more specific terms will apply to that product or transaction to the extent of the conflict, subject to applicable law.

24. Contact Us

If you have questions about these Terms, an order, our privacy practices, or any of our policies, please contact us:

Joya Mana
Business address: 1181 N 4th St #70, San Jose, CA, 95112, United States
Email: info@joyamana.com
Phone: +1 (408) 396-7584

Email is our preferred method of contact.

Please do not send returns to the business address above unless we have specifically instructed you to do so.