Returns & Refunds

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info@joyamana.com. If your return is accepted, we’ll provide you with the return shipping address and instructions on how and where to send your package.

Please do not send items back to us without first requesting a return. Items returned without prior authorization may not be accepted.

Unless the item is defective, damaged, incorrect, or otherwise the result of an error on our part, customers are responsible for return shipping costs. Original shipping charges are non-refundable unless required by applicable law.

You can always contact us with any return questions at info@joyamana.com.

Damages and Issues

Please inspect your order upon delivery and contact us as soon as possible if the item is defective, damaged, or if you received the wrong item. Please include your order number and, when applicable, photos showing the issue so that we can evaluate the situation and make it right.

If the return is due to an item arriving damaged, defective, or incorrect, we will provide appropriate return instructions and cover reasonable return shipping costs when a return is required.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Custom-made, personalized, or special-order items

• Gift cards

• Items that have been worn, used, altered, damaged after delivery, or returned without their original packaging

• Items marked as final sale

Please contact us at info@joyamana.com if you have questions or concerns about whether your specific item is eligible for return.

Unfortunately, we cannot accept returns on final-sale items or gift cards.

Exchanges

We do not offer direct exchanges at this time.

The fastest way to receive a different item is to return the item you have. Once your return has been accepted, you may place a separate order for the new item.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 7 business days. Please keep in mind that your bank or credit card provider may require additional time to process and post the refund to your account.

Unless otherwise required by law, original shipping charges are non-refundable.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at info@joyamana.com.