Shipping Policy

Last updated: August 30, 2026

Thank you for shopping with Joya Mana. This Shipping Policy explains how shipping works for orders placed through joyamana.com.

Shipping Destinations

We currently ship to eligible addresses within the United States.

Eligibility for a specific delivery address is confirmed at checkout. International shipping is not currently available.

Available shipping options may vary depending on your delivery address, the items in your order, fulfillment availability, and available shipping services.

Order Processing

Orders are typically prepared for shipment within 1–3 business days after an order is placed.

Business days are Monday through Friday, excluding U.S. federal holidays.

This processing period occurs before carrier transit and is included in the estimated delivery date shown at checkout where supported.

Processing may take longer during holidays, product launches, promotions, periods of high order volume, or other exceptional circumstances.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Options, Rates, and Delivery Estimates

Available shipping methods, shipping charges, and estimated delivery dates are calculated and displayed at checkout based on factors such as your delivery address, the items in your order, fulfillment time, available shipping services, and current delivery conditions.

Please review the shipping options and charges displayed at checkout before completing your purchase.

Shipping methods, charges, and estimated delivery dates may vary by order and may change from time to time.

Any delivery date or timeframe displayed at checkout or provided after shipment is an estimate unless expressly stated otherwise.

The shipping options and charges displayed at checkout at the time you place your order will apply to that order.

Order Tracking

When tracking is available, you will receive tracking information after your order has shipped.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

After shipment, carrier tracking provides the most current delivery information.

If your tracking information has not updated for an extended period or your shipment appears significantly delayed, please contact us so that we can review the available tracking information and next steps.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

We will make reasonable efforts to update your shipping information before your order is dispatched, but we cannot guarantee that changes can be made after an order has entered processing or has been shipped.

If an order is returned because the address provided was incorrect, incomplete, or undeliverable, we will contact you before taking further action.

Any applicable reshipping charge will be disclosed and agreed before the order is shipped again.

Shipping Delays

Orders may occasionally be delayed due to carrier disruptions, severe weather, holidays, high shipping volumes, transportation issues, or other circumstances outside our reasonable control.

After shipment, carrier tracking provides the most current delivery information.

If a shipment appears significantly delayed, please contact us so that we can review the available tracking information and next steps.

Lost or Missing Packages

If tracking indicates that your package has been delivered but you cannot locate it, please first check the delivery area, household members, neighbors, building management, and any available information from the shipping carrier.

If you are still unable to locate your package, please contact us as soon as possible.

We will review the available tracking information and assist with any appropriate carrier investigation or claim process.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery.

If your item arrives damaged or defective, or if you receive the wrong item, please contact us as soon as possible and provide your order number and, where applicable, photographs of the item and packaging.

We will review the issue and work with you toward an appropriate resolution.

For information about returns and refunds, please review our Return & Refund Policy.

Changes to Shipping Availability

Shipping methods, carriers, rates, delivery estimates, and eligible destinations may change from time to time.

The shipping options, charges, and estimated delivery information displayed at checkout at the time you place your order will apply to that order.

Contact Us

If you have any questions about shipping or your order, please contact us at:

Joya Mana
Email: info@joyamana.com